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ISO/IEC 20000 Certification

ISO/IEC 20000-1:2018 Information Technology — Service Management

ISO 20000-1 specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this standard include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

ISO/IEC 20000-1:2018 Information Technology

This ISO/IEC 20000-1:2018 Information Technology — Service Management standard can be used by:

  • A customer seeking services and requiring assurance regarding the quality of those services;
  • A customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;
  • An organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;
  • An organization to monitor, measure and review its SMS and the services;
  • An organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;
  • An organization or other party performing conformity assessments against the requirements specified in this document;
  • A provider of training or advice in service management.

The term "service" as used in this standard refers to the service or services in the scope of the SMS. The term "organization" as used in this standard refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the term "service" or "organization" with a different intent is distinguished clearly in this standard.

CCS Provides the Below Services for ISO 20000-1:2018

  • Gap Assessments (only if you are not third-party certification client of CCS)
  • Internal Audit (only if you are not third-party certification client of CCS)
  • Third Party Certification Audit
  • Training for individuals for Awareness, Internal Audit, Implementation and Lead Auditor Courses.

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How Much Will ISO/IEC 20000-1:2018 Information Technology — Service Management Certification Cost?

The cost of achieving ISO/IEC 20000-1:2018 Information Technology — Service Management certification in the Saudi Arabia depends on various factors, including the size of your business, current quality management practices, and specific industry requirements. Implementing ISO/IEC 20000-1:2018 Information Technology — Service Management certification and standards requires an investment in documentation, process adjustments, employee training, and regular audits to meet compliance. At CCS, we offer expert guidance to streamline this ISO/IEC 20000-1:2018 Information Technology — Service Management certification process, ensuring a cost-effective path to for business.

ISO 9001 Certification Standards in Saudi Arabia

CCS - Your ISO/IEC 20000-1:2018 Information Technology Certification Compliance Partner

CCS is your trusted partner for ISO/IEC 20000-1:2018 Information Technology — Service Management certification compliance in the Saudi Arabia, and offering expert guidance through every step of the certification process. At CCS, we help organizations streamline their IT service management systems, ensuring alignment with international standards for improved service quality and efficiency. Our professional team provides comprehensive support, including gap analysis, documentation assistance, and internal audits, to ensure you meet all requirements. Let us help you build a robust service management framework that drives continuous improvement and operational excellence. Make a call to +971 56 183 3888, or email us at, certification@crestecert.com to talk to our experts today.

FAQs on ISO/IEC 20000-1:2018 Information Technology

ISO/IEC 20000-1:2018 Information technology is an international standard for Information Technology (IT) service management. It provides a framework for establishing, implementing, and improving service management systems to ensure quality and efficiency in IT services.

This standard helps IT service providers deliver consistent, high-quality services, ensuring customer satisfaction, improving service delivery, and meeting regulatory requirements.

ISO/IEC 20000-1:2018 is ideal for organizations offering IT services, such as managed service providers, cloud service providers, and IT departments in larger organizations.

The certification offers benefits like improved service quality, better customer relationships, increased operational efficiency, and a competitive edge in the market.

The ISO/IEC 20000-1:2018 Information technology standard includes requirements for service management system (SMS) design, implementation, performance evaluation, continuous improvement, and alignment with business objectives.

The time required depends on the complexity of your organization and the existing service management practices. It may take several months to fully implement the system and achieve certification.

No, it is not mandatory, but it is highly recommended for IT service providers seeking to demonstrate their commitment to high-quality service management and customer satisfaction.



Get in touch with us at, +971 56 183 3888, or email us at, certification@crestecert.com to talk to our experts today.